Darra Singh is making much of his attempt to learn about the business by going back to the floor.
His blog on the intranet suggests that maybe he is getting some insight into the customer experience.
We need to make sure that he is also made fully aware of how his staff are feeling.
He says that he is keen to hear our ideas so let's bombard him with e-mails about the transformation of the Leicester BDC to a Contact Centre.
Check out the DWP part of the PCS web site for the draft letter to send him.
The more we send, the more he will realise the strength of feeling.
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